Complaints Policy
At Vitara Capital Limited, we strive to provide the best possible service to our
clients. However, we understand that issues may arise from time to time, and we
are committed to addressing and resolving any complaints in a fair and transparent manner.
If you have a complaint about our services or any aspect of your interaction with
Vitara Capital Limited, please contact our dedicated Complaints Department by
sending an email to complaints@vitara.capital or by calling our customer
support hotline at +230 260 2644. You can also visit our ofce at 7A Mayer Street, Port Louis, Mauritius, during
business hours.
Upon receiving your complaint, we will acknowledge it within 5 business days.
Our Complaints Department will thoroughly investigate the matter and provide
you with a written response within 10 business days, detailing the outcome of the
investigation or any proposed resolution.
If you are dissatisfied with the resolution proposed by our Complaints Department, you have the option to escalate your complaint to the Financial Services Commission (FSC) of Mauritius. Their contact details can be found at https://www.fscmauritius.org/en/others/contact-usÂ
Your opinion is valuable to us and we are committed to continuous improvement in all aspects of our work. We believe in constantly evaluating and refining our processes, systems and services to ensure that we are delivering the highest level of quality and efficiency to our customers.